Position title
๐๐จ๐ค๐๐ซ ๐๐จ๐ฌ๐ญ๐ฎ๐ฆ๐๐ซ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐๐๐ง ๐๐จ๐ ๐ข๐ฌ๐ญ๐ข๐ ๐๐๐ซ๐ ๐จ ๐๐๐๐
Description
Saat ini PT Sejati Interlog (Medan). memberikan kesempatan lowongan kerja untuk dapat bergabung bersama dengan posisi sebagai berikut Customer Service di Jl. Cemara No.131 Pulo Brayan Darat II, Kec. Medan Tim., Kota Medan, Sumatera Utara 20237
Responsibilities
- Order Booking and Tracking: Arrange bookings with airliners, overseas agency, and/or all related parties. Monitor and track the status of customer orders, ensuring timely delivery and providing updates as necessary.
- Client Communication: Interact with customers to address inquiries, provide updates on shipments, and resolve issues or concerns related to shipment.
- Customer Support: Assist customers in booking air cargo shipments, providing quotes, and ensuring their needs are met throughout the shipping process.
- Problem Resolution: Manage and resolve customer inquiries, operational challenges, and issues related to shipment
- Document Preparation: Coordinate with shipping document staff, prepare and review various documents, including bills of lading, air waybills, customs forms, and manifests.
- Compliance: Ensure that all documentation complies with IATA/FIATA regulations, international trade regulations, customs requirements, and industry standards.
- Data Entry: Accurately enter shipment data into relevant systems and databases.
- Compliance: Monitor and enforce compliance with safety regulations, security procedures, and industry standards.
- Collaboration: Work closely with internal departments, including operations, sales, and finance, to ensure seamless air freight or sea freight services and customer satisfaction.
- Reporting: Generate reports related to shipment documentation, customer service activities, and performance metrics.
Qualifications
- Candidate must possess at least a diploma or bachelorโs degree from any field. Aviation, Business Administration, Marketing, Logistics, or a related field is preferred.
- Minimum of 2 years of experience in air freight customer service and documentation or a similar role.
- Required language(s): English, Bahasa Indonesia.
- Strong attention to detail and accuracy in document preparation and data entry.
- Proficiency in using office software, document management systems, and customer service tools.
- Knowledge of international trade regulations, customs procedures, and documentation requirements.
- Strong computer skills, including proficiency in Ms. Office and relevant software tools.
- Certification in International Trade, Export Documentation, or a related field may be beneficial but is not mandatory.
Contacts
Alamat: Jl. Cemara No.131 Pulo Brayan Darat II, Kec. Medan Tim., Kota Medan, Sumatera Utara 20237
Kirimkan CV terbaru kamu ke Link Lamar
Hiring organization
Employment Type
Full-time, Contractor,
Job Location
Jl. Cemara No.131 Pulo Brayan Darat II, Kec. Medan Tim., Kota Medan, Sumatera Utara 20237, Kota Medan, Sumatera Utara, 20237, Indonesia
Working Hours
8 hours
Base Salary
IDR3200000-IDR3700000 Per month
Date posted
Maret 13, 2024
Valid through
Juni 30, 2024
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